Frequently asked questions

Q: When Will You Ship My Order?

Your package will leave our warehouse shortly after (Ships within 24 hours, but the reason for the ship system of our warehouse to carriers, the tracking number will show up later than the actual ship.)

Q: What's the Shipping Method?

Orders OVER $10 will get Free USPS shipping, Send from our Cranbury Warehouse or HK warehouse

Q: What's Your Refund And Return Policy

We are committed to providing the best product and service possible. If you feel that our service was not what you expected, please contact us and we will work with you to correct the situation. Depending on the situation, this may or may not result in a full refund. You can check the refund policy by this link:

https://www.zeldacards.com/pages/refund-and-return-policy

You may request a return by emailing support@zeldacards.com.

If you have a problem with your order please reach out within seven days of receiving the order with photos attached and send to support@zeldacards.com.

Q: Do the cards have a warranty?

Yes, all the Zelda amiibo NFC game cards bought from Zeldacards.com has a lifetime warranty*

* the theoretical lifetime will last for 20 years, which means we can give 20 years warranty, you can also check the warranty information in our user manual, you can download it at:

https://www.zeldacards.com/pages/support

* If you bought before 14 February 2020, the warranty is two years limited warranty

The theoretical life of our chip will last for 20 years:

"If you are using passive RFID tags, they should last for 20 years, as long as the tags are not bent or broken. 

—Mark Roberti, Founder and Editor, RFID Journal "

source:

https://www.rfidjournal.com/blogs/experts/entry?11948

Q: How Offen Can I Use for the Cards, Why I can't get the armor or gear that display on the datasheet?

You can only scan each amiibo once per day. Each amiibo related to Legend of Zelda drops a unique piece of armor or gear, but it does not 100% drop the unique armor in the first time, so it’s worth checking every day until you get something truly unique. It’s possible to get doubles too, so sell those extra parts.

Q: Is the Card Same As Amiibo?

Yes, is used like Amiibo, We use only the finest NFC Tag chips to ensure a large scan area. Some people have even said it scans even better than their amiibo.

Q: It's a different design from the Amiibo, how can I know which one is？

We have a digital user manual if you download and you can find what card corresponding the amiibo

You also can download the manual by this link:

https://www.zeldacards.com/pages/support

Q: Can the cards use in other Games or Other Consoles?

Yes, it works like Amiibo, so they can using in Nintendo Switch, Wii U, 3DS, and All the games which support amiibos, such as Fire Emblem Warriors, Super Smash Bros, and also support write data in Super Smash Bros, you also can save the Amiibo Characters' level by using the Amiibo cards.

Q: Do you sell the product to another platform?

If you want to get the best service experience, buy all products at Zeldacards.com, and if you prefer to buy on other platforms, check out the following authorized stores:

https://www.zeldacards.com/pages/authorized-store

Q: How can I be sure I'm getting the best price for ZeldaCards?

A: At ZeldaCards, we pride ourselves on offering competitive prices for the highest quality of service. If you find a matching set of cards with prices that differ from ours, we encourage you to contact us via email with the details. We are confident that our prices reflect the best value, considering our commitment to quality and customer satisfaction.

Q: What about after-sales support?

A: When you purchase from ZeldaCards, you're not just buying a product; you're receiving our guarantee of hassle-free after-sales support. We strive to ensure that your experience is seamless and free from disruptions, allowing you to enjoy your purchase to the fullest.

Q: Are there risks associated with buying card sets of 30 or 38 with special equipment drops?

A: Caution is advised when encountering sets of 30 or 38 cards that claim to drop a lot of special equipment. These cards may have altered game parameters and are not official Amiibo products. While they might not be banned at the moment, there is a potential risk of future bans. We recommend purchasing only authentic and compliant cards to avoid any issues with game compatibility or violations of terms of service.

YunExpress：https://www.yuntrack.com/Track/Detail/

Notice: YunExpress will genreate a USPS tracking number that you can find it by the page which is below "Last Mile Delivery Tracking Number".

You can track this number for https://t.17track.net/ or usps official site https://www.usps.com, Since it is the shopping season, the delivery of some orders to USPS may be slightly abnormal. Due to international express, we cannot contact USPS in time, and you need to contact them for expedited delivery, that will help us a lot for the USPS delivery problem.

Tel: usps:1-800,275-8777.

Official website: www.usps.com

Refund and Return Policy

Thanks a lot for your support for Zeldacards, we want you to be completely happy with your purchase. If you have any questions, concerns, or problems, please refer to this refund and retrun policy.

FREE 365 DAY RETURNS

Return shipping from anywhere in the United States is always FREE.

If you are not 100% satisfied with your purchase from Zeldacards, you can return your qualifying item(s) for a full refund within 365 days of purchase – no catches or exceptions! Returns must be unworn with the original tags attached (including the manual tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.

Click here to contact us and start your easy return, or If you have received defective, damaged or incorrect merchandise, please contact us directly.

Once we receive your qualifying return and approve your refund, Zeldacards will credit your original method of payment. Depending on your financial institution, please allow an additional 2 – 10 business days for the credit to post to your bank or credit card account.

Additional non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery

The NFC Amiibo cards has one year warranty, in one year any problem, just contact us, you can get replacement with the free standard shipping.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@zeldacards.com.

Custom items (if applicable)
Custom items cannot be returned or refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@zeldacards.com and send your item to:
Zongheng Apt 6634189
1140 River Road, Apt 6634189
New Castle
Delaware
19720
+1(302)-4076155 (not for service)

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Any customs duty if any are paid by the importer.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How to pay with credit card?