FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Q: When Will You Ship My Order?
Your package will leave our warehouse shortly after (Ships within 24 hours, but the reason for the ship system of our warehouse to carriers, the tracking number will show up later than the actual ship.)
Q: What's the Shipping Method?
Orders OVER $10 will get Free USPS shipping, Send from our Cranbury Warehouse or HK warehouse
Q: What's Your Refund And Return Policy
We are committed to providing the best product and service possible. If you feel that our service was not what you expected, please contact us and we will work with you to correct the situation. Depending on the situation, this may or may not result in a full refund. You can check the refund policy by this link:
https://www.zeldacards.com/pages/refund-and-return-policy
You may request a return by emailing support@zeldacards.com.
If you have a problem with your order please reach out within seven days of receiving the order with photos attached and send to support@zeldacards.com.
Q: Do the cards have a warranty?
Yes, all the Zelda amiibo NFC game cards bought from Zeldacards.com has a lifetime warranty*
* the theoretical lifetime will last for 20 years, which means we can give 20 years warranty, you can also check the warranty information in our user manual, you can download it at:
https://www.zeldacards.com/pages/support
* If you bought before 14 February 2020, the warranty is two years limited warranty
The theoretical life of our chip will last for 20 years:
"If you are using passive RFID tags, they should last for 20 years, as long as the tags are not bent or broken.
—Mark Roberti, Founder and Editor, RFID Journal "
source:
https://www.rfidjournal.com/blogs/experts/entry?11948
Q: How Offen Can I Use for the Cards, Why I can't get the armor or gear that display on the datasheet?
You can only scan each amiibo once per day. Each amiibo related to Legend of Zelda drops a unique piece of armor or gear, but it does not 100% drop the unique armor in the first time, so it’s worth checking every day until you get something truly unique. It’s possible to get doubles too, so sell those extra parts.
Q: Is the Card Same As Amiibo?
Yes, is used like Amiibo, We use only the finest NFC Tag chips to ensure a large scan area. Some people have even said it scans even better than their amiibo.
Q: It's a different design from the Amiibo, how can I know which one is？
We have a digital user manual if you download and you can find what card corresponding the amiibo
You also can download the manual by this link:
https://www.zeldacards.com/pages/support
Q: Can the cards use in other Games or Other Consoles?
Yes, it works like Amiibo, so they can using in Nintendo Switch, Wii U, 3DS, and All the games which support amiibos, such as Fire Emblem Warriors, Super Smash Bros, and also support write data in Super Smash Bros, you also can save the Amiibo Characters' level by using the Amiibo cards.
Q: Do you sell the product to another platform?
If you want to get the best service experience, buy all products at Zeldacards.com, and if you prefer to buy on other platforms, check out the following authorized stores:
https://www.zeldacards.com/pages/authorized-store
Q: How can I be sure I'm getting the best price for ZeldaCards?
A: At ZeldaCards, we pride ourselves on offering competitive prices for the highest quality of service. If you find a matching set of cards with prices that differ from ours, we encourage you to contact us via email with the details. We are confident that our prices reflect the best value, considering our commitment to quality and customer satisfaction.
Q: What about after-sales support?
A: When you purchase from ZeldaCards, you're not just buying a product; you're receiving our guarantee of hassle-free after-sales support. We strive to ensure that your experience is seamless and free from disruptions, allowing you to enjoy your purchase to the fullest.
Q: Are there risks associated with buying card sets of 30 or 38 with special equipment drops?
A: Caution is advised when encountering sets of 30 or 38 cards that claim to drop a lot of special equipment. These cards may have altered game parameters and are not official Amiibo products. While they might not be banned at the moment, there is a potential risk of future bans. We recommend purchasing only authentic and compliant cards to avoid any issues with game compatibility or violations of terms of service.